Booking terms
Updated October 26, 2026
Request, deposit, then Giana’s review
Choose your service and time, then pay the deposit shown at checkout. Your requested time is held while Giana reviews your appointment request. It is confirmed only after she accepts. Your appointment request will be reviewed shortly. Contact Giana on Instagram at @_envyxnailz_ if you need help.
Your deposit and balance
The deposit is part of your service total, not an extra charge. Checkout shows the exact service total, deposit due now, and balance due at your visit. If your service costs less than the usual deposit, you pay only the service total. Square processes your payment securely.
If Giana cannot accept your request
Your requested opening is released and your full remaining deposit is refunded to the original payment method. This applies even within 24 hours of the appointment. If you explicitly chose to keep the deposit while selecting another date, you can request another available time without a second deposit. Giana must approve the new date. You can choose a full refund instead until you submit a new date.
Refund timing
Card refunds can take 4–14 business days after the refund is initiated, depending on Square and your bank. A refund marked requested or processing has not necessarily reached your account. Processed by Square means it has been sent back through the payment system; your bank controls when it appears. Check your private booking page for the current status.
Changing an appointment
Request a free date change at least 24 hours before your appointment. Your deposit carries to the new time, which needs Giana’s approval. Your booking page shows the exact deadline in Eastern Time. If the deadline has passed, contact Giana for help.
Client cancellations and no-shows
Cancel at least 24 hours before your appointment for a refund of all remaining prepaid card funds to the original payment method. Cancellations within 24 hours and no-shows forfeit the deposit. Contact Giana for late cancellations or emergencies. No-shows may be asked to pay in full to book again. You can withdraw a request awaiting Giana’s review from your booking page while the cancellation deadline allows; contact Giana after the deadline. A request declined by Giana receives the full refund described above.
If Giana cancels an accepted appointment
Your opening is released and all remaining prepaid card funds are refunded to the original payment method. Refund processing and bank timing still apply.
Running late
Please let Giana know if you are running late. There is a 10-minute grace period. After that, she may need to simplify your service or arrange another time to stay on schedule for the next client. Contact her to discuss the available options.
Have nails from another nail tech?
Tell Giana before booking so she can confirm the removal service, price, and time you need. Another nail tech’s product must be removed before a new service; Giana does not work over it. The removal menu lists this as Foreign soak off (work not by me).
Changes to your service
Checkout reflects the services and extras you selected. If your design or service needs a different price or more time, Giana will discuss it with you before making the change. Send your inspiration photo before booking if you are unsure which design level to choose.
Texts
Booking updates use the email address or SMS preference supplied with your booking when the studio’s delivery service is connected. Your private booking page shows the current decision and message status. SMS users may reply STOP to opt out or START to opt back in. Message and data rates may apply. Giana may also contact you directly.
Contact and location
The studio is in Miami, Florida. Contact Giana on Instagram at @_envyxnailz_ for booking help or directions before your visit.